Cancellation Policy

This policy explains what happens if you need to cancel a Jumppy booking. It applies to all cross-border (Singapore–Malaysia) and Singapore-internal trips booked through jumppy.com.sg. Fares and fees are quoted per vehicle, per direction, in Singapore Dollars (SGD).

Notice period and fees

• 30 or more days before pickup: free cancellation. Any deposit paid is refunded in full.
• Less than 30 days before pickup: a cancellation fee of S$150 per direction applies. A return (two-way) booking cancelled in full is therefore S$150 each way — S$300 in total.
• No-show, or cancellation after the driver has already been dispatched: the full fare may be charged.

What “per direction” means

Our fares are priced each way. A one-way trip has one direction; a return trip has two. The cancellation fee follows the same logic — cancel one leg and the fee is S$150; cancel both legs of a return and the fee is S$150 × 2 = S$300.

Changing a booking instead of cancelling

Need to move the date, time, or pickup point rather than cancel? WhatsApp us as early as you can and we will do our best to reschedule your booking at no charge, subject to driver availability. Amendments are treated separately from cancellations.

Disruptions beyond your control

If a trip cannot proceed because of weather, road closure, or a causeway/checkpoint shutdown outside your control, you will receive a full refund or a free rebooking — no cancellation fee applies.

How to cancel

Cancel by replying on the same WhatsApp thread used for your booking, or reach us via our Contact page. Please include the booking name, date, and pickup time so we can locate your trip quickly. The notice period is measured from the time we receive your cancellation message.

This Cancellation Policy forms part of our Terms and Conditions.