Driver code of conduct
Every driver in our network commits to the following standards. If any driver falls short, please WhatsApp us with your booking reference and we will refund the trip and address it directly.
Every driver will
- Hold a valid Malaysian JPJ commercial driver’s license and Singapore Vehicle Entry Permit (VEP)
- Operate a registered, insured, and recently inspected vehicle
- Wear neat attire (collared shirt or smart casual)
- Help with luggage loading at pickup and drop-off
- Drive within speed limits and observe both SG and MY traffic regulations
- Maintain professional, non-intrusive conversation
- Provide a clean vehicle interior (no smoking, no leftover food, no strong fragrances)
- Arrive at the agreed pickup time (or notify in advance if delayed)
Every driver will not
- Add unannounced stops or detours
- Solicit personal contact, side-deals, or future bookings outside Jumppy
- Discuss politics, religion, or other contentious topics
- Use the phone while driving (hands-free for navigation only)
- Charge any amount above the agreed flat fare without your written/WhatsApp consent
If expectations are not met
WhatsApp us your booking reference within 24 hours of trip completion. We will: (1) refund the affected portion of the fare, (2) investigate with the driver, (3) update you on outcome within 72 hours. Repeat issues result in driver removal from our network.